Emirates Introduces Major Accessibility Upgrades at DXB

Dubai’s flagship airline, Emirates, is taking inclusive travel to a whole new level. The carrier has unveiled a wide range of accessibility upgrades at Dubai International Airport (DXB) and across its services making air travel smoother, smarter, and more welcoming for everyone.

From smarter self-check-in kiosks to sensory-friendly in-flight tools, Emirates continues to set global standards for inclusive aviation.

Making Check-In Easier for Every Traveller

The new self-service kiosks at Terminal 3 have been redesigned with accessibility in mind. Travellers with mobility, visual, or sensory needs can now enjoy a more independent check-in experience thanks to:

• Text-to-speech functionality
• Braille and tactile buttons
• Headphone jacks for audio guidance
• Adjustable touchscreen height to suit wheelchair users and children

These upgrades help remove barriers and make travel simpler from the very first step.

Smarter Smart Tunnels

Even Emirates’ futuristic Smart Tunnel has been made more inclusive. The immigration e-gate cameras are now adjustable, ensuring smoother passage for passengers in wheelchairs and young children. It’s another small change with a big impact ensuring every traveller moves comfortably through DXB’s busy terminals.

Sensory-Friendly Comforts Take Flight

From November 1, Emirates will roll out sensory products and fidget toys on board across all cabins. Designed to support neurodivergent passengers and travellers who experience sensory overload, these new additions show Emirates’ focus on thoughtful, people-first travel.

New Inclusive Travel Hub

To help passengers prepare before they fly, Emirates has launched an Accessible & Inclusive Travel Hub on its website. This easy-to-navigate online portal lets travellers with additional needs:

• Learn what assistance is available at the airport and in-flight
• Request support in advance
• Explore guides and resources for smoother journeys

This hub ensures travellers can plan confidently and stress-free, knowing help is just a click away.

Enhanced In-Flight Experience

Inclusivity doesn’t stop at boarding. Emirates’ latest in-flight entertainment system now includes:

• Voice navigation for visually impaired passengers
• Audio-described content for select movies
• Touch and swipe gestures with sound cues

This innovation allows passengers with visual challenges to browse, select, and enjoy in-flight entertainment independently.

Why It Matters

Dubai is already a leader in global travel innovation, and Emirates’ new accessibility drive strengthens that reputation. These upgrades are not just about convenience they reflect empathy, awareness, and respect for every kind of traveller.

By enhancing accessibility, Emirates is creating a travel experience that’s inclusive, dignified, and empowering for all.

Final Words

With its latest upgrades, Emirates proves that innovation and inclusivity go hand in hand. Whether you’re a frequent flyer, a parent with young children, or a traveller with special needs, the journey through DXB just got easier and a lot more human.